Version effective date: November 20,2025

The User Agreement (hereinafter "this Agreement") is executed between the User (hereinafter "you") and SeaCloud Platform (hereinafter "the Company", "we", or "the Service Provider"), and shall have the legal force of a contract. You are required to carefully review and fully understand all terms, particularly those concerning liability exemptions or limitations, as well as any separate agreements or terms for activating or using specific services. Unless you have read and accepted all terms of this Agreement, you shall not have the right to use this product or service. Your use of this product or service shall be deemed as your acceptance of this Agreement. If you are a minor, please read this Agreement under the supervision of your legal guardian, with special attention to the minor usage provisions.

Important Notice:

1. If you access our products and services through third-party platforms or other entry points, you must first comply with their login service agreements before proceeding. By using our products or services, you are deemed to have read, agreed to, and accepted all terms herein. Should you disagree with any terms, do not install or use the product or related services. Your clicking of "Accept", "Agree", or similar buttons, or your registration, commencement, or continued use of the product or services, constitutes acceptance of all terms herein.

Second, prior to using this product or related services, you must carefully review all terms in the User Agreement (hereinafter "this Agreement"). We specifically advise you to thoroughly read all provisions, particularly those exempting or limiting the Company's liability (typically containing terms like "no liability" or "no obligation") and other clauses restricting user rights (typically containing terms like "shall not"). These provisions shall apply to the fullest extent permitted by applicable local laws.

Third, during your use of this product and service, you may contact us at any time via the contact information provided in this agreement to share your questions, feedback, or suggestions. We are more than happy to communicate with you and provide assistance.

1. Definitions and explanations

Unless otherwise specified in this agreement, the following terms shall have the following meanings:

1 This Agreement: refers to the main text of this Agreement, the User Privacy Policy, and its relevant revised versions. Once officially published, the above content shall become an integral part of this Agreement.

2 Product: Refers to SeaCloud (hereinafter referred to as "the Product"), operated by the company, including but not limited to its Android, iOS, and web versions, along with related updates, upgrades, and patches. The Product is provided as software, which also includes the associated documentation.

3 User: Also known as "end user", refers to natural persons, enterprises, or other entities that obtain usage permission through the company's legal channels and install and use this product. If you use this product and service on behalf of an enterprise or other entity, "you" includes both you and the enterprise or entity.

5 Account: Also known as "user account", it refers to the user account successfully registered by users to use this product or service in accordance with this agreement and relevant laws and regulations.

6 Service: refers to all product-related services provided to users.

7 User data: refers to various data generated by users during product usage and recorded by the server, including account information, security logs, and purchase records.

2. Account registration and agreement modification

2.1 Before using our products and services, you must register an account via email. During registration, you must agree to the terms of the User Agreement and User Privacy Policy, and complete all required steps as prompted. Upon successful registration, you shall be fully liable for all activities and events conducted using the registered account.

2.2 We reserve the right to modify, suspend, or terminate our products or services (in whole or in part) or amend these terms without prior notice. If we modify these terms, we will publish the revised terms or notify you otherwise. By continuing to access or use our products and services, you agree to be bound by the modified terms. If you cannot accept the revised terms, we recommend discontinuing use of our products and services.

3. Content Policies and Code of Conduct

3.1 Content Copyright Agreement

The copyright of content generated through the company platform chat is distinguished from content created by your platform. The rights and usage of chat content shall be governed by the intellectual property and licensing provisions of this agreement.

3.2 You hereby warrant and undertake that you hold all rights to upload, publish, publicly display, or otherwise provide through our services any materials (collectively "Content") including but not limited to text, models, images, links, code, or other materials. You acknowledge and agree that we are committed to providing users with a civilized, healthy, and orderly online environment. You shall not use this product or service to create, reproduce, publish, or disseminate content that disrupts the company's normal operations, violates laws and regulations, or infringes upon the legitimate rights of other users or third parties. You shall not use this product or service for any illegal purposes.

3.3 You acknowledge and agree that your conduct and statements regarding this product must comply with applicable laws, regulations, and the company's content policies, and you shall refrain from any illegal or improper activities, including but not limited to:

3.3.1 Endangering national security or disclosing state secrets;

3.3.2 Damaging the honor and interests of the state;

3.3.3 Promoting terrorism, extremism, or inciting the carrying out of terrorist or extremist activities;

3.3.4 Inciting ethnic or regional hatred and discrimination, thereby undermining ethnic unity;

3.3.5 Spreading rumors, false information, or political disputes that disrupt economic and social order;

3.3.6 Distributing obscene materials, pornography, gambling, drugs, violence, bloodshed, murder, terrorism, or inciting criminal activities;

3.3.7 Disseminating vulgar, obscene, child-related, or harmful content that endangers personal or public health, thereby undermining social ethics and public order;

3.3.8 Insulting or defaming others, thereby infringing upon their reputation, privacy, likeness, or other lawful rights;

3.3.9 Other contents prohibited by laws and administrative regulations.

3.4 You shall not use the internet or related information technologies to commit malicious attacks, fraud, insults, defamation, threats, spreading rumors, or other illegal acts that infringe upon others' privacy, thereby harming their lawful rights and interests.

3.4 You shall not use new technologies or applications such as deep learning and virtual reality to create, publish, or disseminate false information, or engage in activities prohibited by laws or administrative regulations.

3.5 When publishing or disseminating non-real information created with new technologies such as deep learning and virtual reality, you must clearly label it.

3.6 You must not distribute commercial advertisements, similar solicitation materials, excessive marketing messages, or spam.

3.7 When publishing content or sharing, forwarding, or copying this product and related service information with any third party, you must also comply with any other company regulations and standards established for this purpose.

3.8 To foster the healthy development of internet content, all your actions on this product and service must comply with legal requirements, national interests, citizens 'lawful rights, social order, ethical standards, and information authenticity. You are solely responsible for all actions under your account, including any published content and its consequences. You must independently evaluate the content on this platform and assume all risks arising from its use, including those stemming from reliance on the content's legality, accuracy, completeness, or utility. The company cannot and will not be liable for any losses or damages resulting from such risks.

3.9 The company encourages users to report any suspected violations of the aforementioned rules through the reporting system within the product. We reserve the right to take appropriate measures, including but not limited to resetting content, denying publication, issuing warnings, restricting functions, blocking communication, temporarily or permanently suspending accounts, prohibiting or terminating accounts, blocking login, disabling or deleting content (including Agents), and preventing the distribution or publication of your created Agents on third-party platforms. We shall not be held liable for any consequences resulting from these actions, such as inability to use your account or related services, or failure to access assets or benefits within your account. The company reserves the right to announce or publicly disclose the results of such actions, and may not restore deleted content or decide whether to reinstate account usage based on actual circumstances. We respect and protect users 'and others' intellectual property rights, reputation rights, name rights, privacy rights, and other legitimate interests. If your use of the network services provided by this product or service results in the infringement of third-party rights (including but not limited to patents, trademarks, copyrights, related rights, portrait rights, privacy rights, and reputation rights), thereby causing the company or its partners to face complaints, reports, inquiries, claims, or lawsuits, or resulting in any damage to their reputation, reputation, or property, you shall take all possible measures to protect the company and its partners from such claims or lawsuits. Additionally, you shall be fully liable for all direct and indirect economic losses incurred by the company and its partners as a result.

3.10 Our services are only available in permitted areas.

4. Membership Services

4.1 The company reserves the right to adjust payment methods, membership tiers, and their versions based on operational needs.

4.2 After completing the recharge service, users will enjoy corresponding exclusive benefits. You can view the benefit introduction and its latest updates on the service activation page.

4.3 When using the company's services, the company reserves the right to charge you the corresponding service fees. The billing methods, pricing, and other service fee details shall be based on the actual display on the order pages of specific service items or as separately confirmed by the company. The company reserves the right to adjust the service scope, fee standards, or charging methods as appropriate and will announce such adjustments through proper channels.

4.4 The Company may offer various promotional offers during specific periods due to marketing strategies or promotional campaigns, including "time-limited free," "time-limited discounts," "limited-time offers," "recharge discounts," and complimentary services. You acknowledge and agree that these promotions may be temporary, phased, or restricted, and may only apply to customers meeting specific conditions. You must purchase and use the corresponding services in accordance with the applicable rules. If you do not meet the specified conditions, you will not be eligible for the corresponding promotions. Unless otherwise expressly stated in writing, these promotions cannot be applied simultaneously.

4.5 The service period starts from the date of your successful payment for the relevant service fees. The specific usage period is determined by the service term of the specific service you choose to purchase. If you wish to continue enjoying the service after the expiration of the validity period, you can renew it by purchasing or automatically renewing.

4.6 You acknowledge and agree that your Seacloud account is linked to your personal account. Without the company's authorization, you are prohibited from selling, sharing, or leasing the account to others. Otherwise, the company reserves the right to suspend or terminate your services based on your breach of contract. You must safeguard your account and password, and any losses resulting from password leaks shall be your sole responsibility. If you discover any unauthorized use of your account or password, or any other unauthorized activities, you must immediately notify the company through a valid channel.

4.7 You acknowledge and agree that we may send you necessary information, such as event details, via messages, notifications, SMS, or phone calls to ensure you fully enjoy the paid services and avoid missing out on premium benefits.

4.8 You acknowledge and agree that the Seacloud top-up fee constitutes the consideration for the membership service you purchase, and is not a prepayment, deposit, earnest money, or savings card. The top-up service is non-refundable once activated, except in cases where: (1) the service is fundamentally defective and rendered unusable; (2) this agreement provides otherwise; (3) legal requirements mandate a refund; or (4) Seacloud expressly agrees to a refund.

4.9 To prevent missed renewals due to negligence or other reasons, the company provides automatic renewal service for eligible users.

4.9.1 If the user opts for automatic renewal, they authorize the company to authorize payment channels (e.g., Alipay, WeChat) to deduct the next billing cycle's fees 24 hours before and after the renewal period expires. The deduction cycle may be adjusted by the operator or payment channel based on actual circumstances, with the actual deduction time being the reference. For mobile phone credit channels, iOS channels, etc., the service period will be automatically extended upon successful deduction.

4.9.2 For auto-renewal, the user agrees that the payment channel may deduct the service fee for the next billing cycle from the user's linked account without requiring verification of account password, payment password, or SMS verification code.

4.9.4 Automatic renewal and deductions will continue without limit unless the company explicitly cancels the auto-renewal.

4.9.5 If you do not explicitly opt out of automatic renewal, you will be deemed to have consented to the company's right to make recurring deductions based on your payment channel's rules after the service period ends, even if your account balance is insufficient.

4.9.6 Once the deduction is successful, the company will activate the paid service for this billing cycle.

4.9.7 Please be advised that the company reserves the right to adjust pricing for paid services (including automatic renewal services). During the validity period of your automatic renewal service, if the company modifies the service price at the time of activation, we will notify you through one or more appropriate methods such as official announcements or internal messages. If you disagree with the price adjustment, you may cancel the automatic renewal service as stipulated in this agreement. Your paid service period will terminate upon expiration of the current billing cycle. If you do not cancel the automatic renewal service, the payment channel will deduct service fees for subsequent billing cycles based on the adjusted price. Additionally, please note that due to payment channel deduction rules, if you cancel the service within 24 hours before the current automatic renewal billing cycle expires, the payment channel may stop deducting fees after applying the adjusted price to the next billing cycle. If the deduction is successful, your paid service period will terminate upon expiration of the next billing cycle.

4.9.8 Cancellation Method: Alipay Channel 1. Navigate to "My> Top-right Settings> Payment Settings> Password-Free Payment/Auto-Deduct> Cancel" 2. You acknowledge that automatic renewal status updates may experience delays, and the actual renewal status displayed on the Alipay platform shall prevail. 3. Before successful cancellation, any deduction instructions automatically renewed by the company remain valid. The company shall not refund or compensate for fees deducted based on these instructions prior to cancellation completion.

4.10 If you do not purchase or reactivate the membership service after its expiration, the paid service will terminate and the corresponding benefits will expire.

4.11 Users shall not obtain paid benefits or services through any illegal means, including but not limited to: modifying service content, duration, transaction amounts, or status via technical means; or cracking, altering, reversing, tampering with, or otherwise damaging the security measures employed by the company to protect paid services.

5. Intellectual Property and Licensing

5.1 All content (including but not limited to models, images, infographics, Agents, and other formats) uploaded or published when using the Company's products and services shall be either your original creation or legally authorized (including sublicensing), and shall not infringe upon any third-party intellectual property rights. The intellectual property rights of the content you upload or publish shall belong to you or the original copyright holder. Subject to applicable laws and regulations, the intellectual property rights of your content shall be yours or the original rights holder, provided that you comply with the license terms granted to us herein.

5.2 All intellectual property rights of the product/service and its components, including but not limited to data, technology, software, code, user interfaces, trademarks, logos, and related derivative works, shall be owned by the Company. This excludes any content you upload or publish.

5.3 All rights to any third-party software used for network services (including but not limited to images, photos, animations, videos, audio recordings, music, text, add-ons, and accompanying help materials) are vested in the respective rights holders of such software.

5.4 You hereby grant us, our affiliates, and each user a global, all-device, non-exclusive, free, and sublicensable license. This license permits us, our affiliates, and each user to use, store, and distribute your content, publicly display your content and your creative works, and create new content through this product and service in any form across current or future internet media. The company may use your content on its website and promotional materials for publicity or marketing purposes. Any organization or individual who believes the website's promotion may infringe upon their legitimate rights may submit a written rights notice to the company or contact customer service. The company will address such notices promptly upon receipt of valid and legal notifications. This authorization remains effective even if either party terminates this agreement for any reason.

The company may use your publicly shared content for promotional purposes on its website and related materials. If any organization or individual believes their legitimate rights may be infringed by the website's promotion, they can submit a written rights notice to the company or contact customer service. The company will address the matter promptly upon receiving a valid notice.

The above authorization shall remain valid after either party terminates this agreement for any reason.

5.5 Ownership of Agent Rights

The Agent and other software you create using this service (collectively referred to as "Your Agent") are your property, but the rights, ownership, and interests related to this service remain ours.

5.6 You hereby confirm and agree that, to ensure the timely and effective protection of users 'legitimate rights and interests under this service, you expressly authorize the Company to take legal action against suspected infringers in your own name or through a third-party agency when your rights (including but not limited to copyrights, trademarks, and other intellectual property rights) are likely to be infringed and may further harm the Company's interests. The authorized measures include but are not limited to infringement monitoring, issuing formal warnings, filing administrative complaints, requesting police intervention, initiating legal proceedings, applying for arbitration, mediation, or settlement.

6. Special Agreements Related to Agents

6.1 Creating and Using Agents

You can use SeaCloud's services to create Agents or applications, software, or experience platform services through official Agent templates, workflows, and other platform products. Ensure your created Agent is age-appropriate for your end users. If you are unsure of your end users' age, your Agent must be suitable for all age groups. Avoid creating Agents for children under 13.

6.2 Distribution and propagation of agents

You may distribute or publish your Agent on third-party platforms. Once you do so, you grant us and other users of this service the right to use the Agent. You must ensure that your use of the Agent complies with this agreement, the platform's terms, and all applicable laws, including but not limited to transparency requirements for generative AI products and any other applicable regulations.

6.3 Your responsibilities to end users

You are responsible for your use of this service and your interactions with the Agent, and you bear the legal obligation to notify and obtain end-user consent. Before collecting or using end-user information, you must provide clear notifications and obtain necessary consent. Your notifications and consent must comply with legal requirements. You must have a privacy policy or separate consent notice, clearly displaying this policy or notice to all end-users, accurately describing the data and information you collect, and how you share this data with SeaCloud and/or third parties, in compliance with legal requirements. You are fully responsible for protecting end-user data. If end-user data is leaked or a breach occurs, you must promptly notify us, providing detailed information about the cause, remedial actions, and preventive measures. You must respond promptly to end-users exercising their legal rights to personal information protection and privacy protection. You must compensate and defend SeaCloud and its affiliates against claims arising from: (1) your development, deployment, or use of plugins, and (2) end-users' use and interactions with your Agent. You must defend and compensate SeaCloud, our affiliates, and our personnel. If your illegal acts cause us, our personnel to be liable for compensation to third parties, be penalized by state authorities, or suffer other economic or reputational losses, you shall compensate us, our affiliated companies, and our personnel for such losses.

6. Complaint

We respect intellectual property rights. If the right holder finds that others have infringed upon the right holder's legitimate rights and interests, the right holder can file a complaint through cloud@seaart.ai. Please check our copyright policy for more information.

7. Third-party products and services

7.1 When using this product or service, or any third-party products or services, you must comply with the third party's user agreement. The company shall not be liable for any disputes arising from the products or services provided by the third party.

7.2 When users utilize this product or service, it may access third-party systems or provide third-party support for user access. The company shall not be liable for any disputes or damages arising from such third-party services or content, including but not limited to content accessed through the user's personal center. The company makes no warranty regarding the security, accuracy, validity, or other risks associated with third-party services or content.

7.3 You acknowledge and agree that the Company reserves the right to use this product and service for commercial purposes, including but not limited to developing or utilizing certain features for third-party promotions. This does not imply any legal liability for third-party products or services. The Company commits to protecting your personal information in strict compliance with this agreement during promotional activities. You may also disable or opt out of receiving such promotional content through system settings.

8. Privacy Policy

Respecting user privacy is a fundamental obligation of the company. Please refer to our privacy policy.

9. Disclaimer

9.1 Given the unique nature of network services, users acknowledge that this product and service may be modified, interrupted, or terminated at any time, either partially or entirely. If such changes, interruptions, or terminations involve free network services, we shall not notify users and shall not be liable to any user or third party.

9.2 You acknowledge that this product and service may require periodic or occasional maintenance of the network service provider's equipment. Should such maintenance cause temporary interruptions to paid network services, we shall not be liable for any resulting disruptions, provided that we notify you in advance to the greatest extent possible.

9.3 The product and services may be modified or partially discontinued at any time for any reason. The product and services may be canceled or terminated at any time without prior notice or justification. Upon cancellation or termination, the user's rights to use the services shall cease immediately. Any information stored by the user in the services may become irrecoverable after such termination.

9.4 This product and service do not guarantee (including but not limited to):

9.4.1 This service meets the user's requirements;

9.4.2 The service shall be uninterrupted, timely, secure, reliable, and error-free, and all products, services, or materials obtained by users through the service shall meet their expectations.

9.4.3 You bear all risks associated with using any information obtained through this service. You shall be solely responsible for any damage to your computer system or loss of data resulting from such use.

9.5 The company shall not be liable for any direct or indirect compensation for losses of profits, business reputation, data, or other tangible or intangible losses arising from the following reasons:

9.5.1 The use of this service or the inability to use it;

9.5.2 Any products, materials, or services purchased or obtained through this service;

9.5.3 Your data may be used or modified without authorization; and other matters related to this service.

9.6 Any disputes or losses arising from your authorization to third parties (including third-party applications) to access or use this service shall be borne by you.

9.7 The Company will provide services corresponding to the service type you select. You acknowledge and agree that, based on comprehensive factors including user experience, product operation security, platform regulations, and healthy development, the Company reserves the right to select service providers or partners, determine the scope of feature access, data interfaces, and related data disclosures, and may suspend or terminate services for users with any of the following circumstances:

(1) Violation of laws, regulations or the provisions of this agreement;

(2) It affects the user experience;

(3) there are potential security risks;

(4) Violating product operation principles, disrupting normal functionality, or failing to comply with other company management requirements.

10. Terms of Use for Minors

10.1 If you are a minor, you must read and agree to this agreement carefully under the supervision and guidance of your guardian and with their consent before using this product and related services.

10.2 We attach great importance to the protection of minors 'personal information. When providing personal information, minor users should exercise caution and enhance their awareness of personal protection. They must obtain their guardians' consent and use the product and related services correctly under their guardians' guidance.

10.3 Minors and their guardians acknowledge and confirm that if you violate any laws, regulations, or the terms of this agreement, you and your guardians shall be held legally liable for all resulting consequences.

10.4 Special reminders from the guardian

10.4.1 If your ward uses this product or related services, you as the guardian shall guide and supervise their registration and usage. Should your ward apply for a user account, the company shall deem such application as consented to by you.

10.4.2 Your guardian may use the recharge function when your minor uses this product and related services. As a guardian, please keep your payment device, payment account, and payment password secure to prevent your minor from using the recharge function through your user account without your consent.

11. Application of Law and Jurisdiction

11.1 You and the Company agree that the dispute resolution procedures herein shall apply to any disputes or claims arising from the User Agreement, User Privacy Policy, or our services. These disputes include all types of claims, including but not limited to legal, equitable, or statutory damages. This dispute resolution clause shall remain in effect even if you terminate your account, request account deletion, or cease using the service. The terms herein also apply to disputes occurring prior to the execution of this agreement.

11.2 Most issues can be resolved quickly and amicably by contacting customer service. However, if you are dissatisfied with the resolution, you may resolve your dispute through the following procedures, including binding individual arbitration (if applicable).

11.3 Binding Individual Arbitration. The arbitration procedures stipulated in this section shall be conducted solely through individual arbitration. Should the dispute between you and the Company fail to be resolved through informal negotiations, you or the Company shall ultimately and exclusively resolve the dispute through binding individual arbitration. The arbitration shall be conducted by the Singapore International Arbitration Centre ("SIAC") in accordance with SIAC's arbitration rules, governed by Singapore law and excluding all conflict of laws. The arbitration award shall be final and binding on both parties. Should this arbitration clause be deemed invalid, unenforceable, or unlawful, both parties agree to submit the dispute to the courts of Singapore for litigation. Whether through arbitration or litigation, you hereby agree and waive all defenses regarding lack of personal jurisdiction and/or objections to venue and jurisdiction.

11.4 Despite the foregoing provisions, the parties shall retain the right to seek injunctions or other equitable remedies from competent courts to prevent actual or potential infringement, misappropriation, or violation of their copyrights, trademarks, trade secrets, patents, or other intellectual property ("IP litigation"). The parties further reserve the right to initiate legal proceedings in any competent jurisdiction to prevent and/or seek compensation for intentional misuse or abuse of their intellectual property, including but not limited to hacking or location spoofing.

11.5 Informal Resolution. You agree that in any case of dispute, before initiating individual arbitration proceedings ("Notice of Dispute"), you and the Company should first attempt to resolve such disputes informally within no less than 60 calendar days. The informal resolution process will begin from the date one party receives the notice of dispute from the other ("Notice of Dispute"). The Notice of Dispute should include: your name, any relevant account or ID you use, the complainant's contact information, a description of the issue, and your request for the Company to take action. You need to send the Notice of Dispute to: cloud@seaart.ai, and we will send the Notice of Dispute to your payment or registration email.

11.6 Waiver of Class Action. Both parties may only file claims individually against each other and are prohibited from acting as plaintiffs or class members in any class action or representative action within any jurisdiction. Furthermore, if the dispute is resolved through arbitration, the arbitrator shall not consolidate claims from other parties with yours or engage in any form of representation or class action. Should this clause prove unenforceable, the arbitration clause herein shall be null and void, and both parties agree that all claims and disputes shall be submitted to Singapore courts under Singapore law, excluding the application of any conflict of laws.

11.7 The terms of this section apply to users in the United States or Canada. Please read them carefully, as they may affect your rights, including your right to file a lawsuit in court.

11.7.1 You and the Company agree that the dispute resolution procedures herein shall apply to any disputes or claims arising from the User Agreement, User Privacy Policy, or our services. These disputes include all types of claims, including but not limited to legal, equitable, or statutory damages. This dispute resolution clause shall remain in effect even if you terminate your account, request account deletion, or cease using the service. The terms herein also apply to disputes occurring prior to the execution of this agreement.

11.7.2 Most issues can be resolved quickly and amicably by contacting customer service. If you are dissatisfied with the resolution, you may resolve your dispute through the following procedures, including binding individual arbitration (if applicable).

11.7.3 Arbitration provides an alternative dispute resolution mechanism that allows us to resolve issues without litigation. Any disputes between you and STAR CLUSTER may be submitted to a neutral arbitrator (not a judge or jury) for fair and efficient resolution. Arbitration is a more effective approach for both you and the company.

11.7.4 Binding Individual Arbitration. The arbitration procedures stipulated in this section shall be conducted solely through individual arbitration. If you and we fail to resolve the dispute informally, either party may resort to binding individual arbitration for final and exclusive resolution. The arbitration shall be conducted by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules ("AAA Rules"), and the applicable law shall be governed by the law of your jurisdiction. Unless otherwise agreed, the arbitration shall be conducted in confidence, and neither party may disclose the existence, content, or outcome of the arbitration unless required by law or for the purpose of enforcing the award. You or your company may initiate arbitration in the federal jurisdiction where the address provided in your dispute notice is located.

11.7.5 Despite the foregoing provisions, each party shall retain the right to seek injunctions or other equitable remedies from competent courts to prevent actual or potential infringement, misappropriation, or violation of its copyrights, trademarks, trade secrets, patents, or other intellectual property ("IP litigation"). The parties further reserve the right to initiate legal proceedings in any competent jurisdiction to seek compensation for intentional misuse or abuse of their intellectual property, including but not limited to cyberattacks or location spoofing.

11.7.6 Informal Resolution. You agree that in any case, before initiating individual arbitration proceedings ("Notice of Dispute"), you and the company should first attempt to resolve the dispute informally within no less than 60 calendar days. The informal resolution process will begin from the date one party receives the notice of dispute from the other ("Notice of Dispute"). The notice of dispute should include: your name, any relevant account you use, player ID, the complainant's contact information, a description of the issue, and your request for how you want STAR CLUSTER to proceed. You need to send the notice of dispute to: cloud@seaart.ai, and we will send the notice of dispute to your payment or registration email.

11.7.7 Waiver of Class Action Rights. Both parties may only file claims individually against each other and are prohibited from acting as plaintiffs or class members in any class action or representative action within any jurisdiction. Furthermore, if the dispute is resolved through arbitration, the arbitrator shall not consolidate claims from other parties with yours, nor shall they initiate any form of representative or class action through other means. Should this clause prove unenforceable, the arbitration clause herein shall be wholly invalid.

11.7.8 Exit from Individual Arbitration and Class Action Waiver. You or your company may choose to exit these arbitration procedures and resolve disputes through court rather than arbitration if (1) the dispute meets the conditions for filing a lawsuit in a small claims court; or (2) you notify STAR CLUSTER in writing that you have decided to exit the binding individual arbitration and class action waiver, with the subject of your email stating "Notice of Exit from Individual Arbitration and Class Action Waiver"). You must send the notice via email to cloud@seaart.ai within 30 days of accepting the service terms or the date when you can exercise this right of exit (whichever is later). The exit notice should include your name, address, your game username, and the email address you used to set up your game account (if applicable), as well as a clear statement that you do not wish to resolve the dispute through individual arbitration. If you do not provide the exit notice to STAR CLUSTER within the specified period, it will be considered that you have explicitly waived your right to litigate any dispute.

12. Contact Us

If you have any questions about the use of our products and services, please contact us at [email: cloud@seaart.ai].

If you have any comments or suggestions on the terms of this agreement, please contact us at [email: cloud@seaart.ai].